Privacy Policy
Effective Date: 25 March 2025
Business Name: Home Tree Services
Address: 11/873 Anzac Parade, Maroubra Junction NSW 2035
Contact: fabiano@hometrees.com.au | +61 408 716 264
1. Overview
At Home Tree Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, store, use, and share your information when you visit our website or interact with our services.
We comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
2. What Information We Collect
When you use our website or contact us through forms, we may collect the following types of information:
Personal Information You Provide:
- Full name
- Email address
- Phone number
- Property address (for quotes or bookings)
- Details of your enquiry (e.g. services required, comments, preferred times)
This information is collected through:
- Website contact forms
- Quote request forms
- Email or phone enquiries
- Social media messages or ads
Automatically Collected Data (Website Analytics):
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited on our website
- Time spent on pages
- Referral sources (e.g. Google, Facebook)
We use tools like Google Analytics and Meta (Facebook) Pixels to help us improve your experience and better understand how visitors use our site.
3. How We Use Your Information
We only collect and use your information for legitimate business purposes, including:
- Responding to enquiries or quote requests
- Providing our tree care services
- Scheduling appointments or follow-ups
- Improving our website and services
- Sending service updates or seasonal offers (if you’ve opted in)
- Marketing and advertising (only with your permission)
We do not sell your data to any third parties.
4. How Your Information is Stored
Your information is stored securely using industry-standard systems, including our CRM/job management system. Access is restricted to authorised staff members only.
All reasonable steps are taken to protect your data from misuse, loss, unauthorised access, or disclosure.
5. Sharing of Personal Information
We only share personal information when:
- It’s necessary to deliver our services (e.g. with subcontractors performing work under our instruction)
- Required by law or to comply with legal obligations
- You give us consent to do so
We do not share your information with third parties for unrelated marketing purposes.
6. Cookies and Tracking Technologies
Our website may use cookies and tracking tools to enhance your experience. You can adjust your browser settings to refuse cookies or notify you when one is being used.
7. Accessing or Updating Your Information
You can request access to the personal information we hold about you at any time. If you believe your details are incorrect or out of date, contact us and we’ll promptly update or delete the information as required.
8. Your Consent
By using our website or submitting a contact form, you consent to the collection and use of your personal information as outlined in this Privacy Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about your privacy or how your information is handled, please contact:
Fabiano – Owner & Operator
